Suggestions, Comments and Complaints

We constantly strive to give patients the best possible care and attention.  We regularly review our service and have case discussions.

Complaints can be made verbally to any staff.  We do however recommend that you put your complaint in writing for the attention of our practice manager Jane O’Shea who deals with the complaints here at Ranworth Surgery.  In all cases we will respond to your complaint in 5 working days and offer you an opportunity to discuss the complaint.

We will try to

  • address your concerns fully
  • provide you with an explanation
  • discuss any action that may be needed

We hope that you will be satisfied that we have dealt with your complaint thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities.

Our Practice procedure is not able to deal with questions of legal liability or compensation.  We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made.

PLEASE HELP US TO HELP YOU!

If you chose to use this procedure it will not affect your right to complain to the Patient Advice & Liaison Service if you so wish.

If you would like to find out more about our complaints procedure, please view our Compliments, Comments and Complaints Leaflet.

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by that patient in person.